Our Values

Versatility

At TLC-WA, we strongly believe that, in order to maximise treatment outcomes, our services must be as adaptable and responsive as possible to the varying challenges faced by our clients. We approach every family’s case with an open mind, ready to listen and tailor programmes specifically to meet their needs.

Innovation

Having experienced the profound difference appropriate treatments can make in the everyday lives of our clients, we are committed to keeping abreast of the latest, innovative approaches from around the world. Our team members work collaboratively, continually updating their skills and exchanging expertise, ideas and experience to ensure our clients benefit from the most up to date and effective treatments available.

Nurture

At TLC-WA, we treat clients with a range of difficulties, ranging from mild to severe. We are sensitive to the varying needs of our clients and are committed to ensuring our services are provided in the most sensitive and caring way possible. We take the time to tune-in to the strengths and interests of each client and structure treatments tailored to their individual attributes. We maintain honest, transparent and respectful channels of communication with families and, above all, aim to make the process an enjoyable one for our clients. We find this approach maximises their engagement, therefore facilitating optimal outcomes.

Growth and Development

Across our diverse client base, we meet a variety of families, all seeking outcomes unique to them. Rather than relying on preconceived expectations of treatment outcomes, we work closely with families to prioritise their goals and structure treatments around achieving those goals. Essentially, we are about working in partnership with families and empowering each client to achieve growth and development, ultimately realising their full potential. In doing this, we also strive to evolve both as individual clinicians and as a practice, continually seeking out professional development opportunities and enhancing our services to meet the varying needs of our clients.

COVID-19 - CURRENT MEASURES IN PLACE AT TLC-WA

UPDATE EFFECTIVE 11 May 2020

TLC-WA took the difficult decision to close all face to face appointments for our clients from Tuesday 24th March 2020. This difficult decision was made in order to protect the health of our therapists, our clients and the wider community. Given the fantastic work done in the community to ensure everyone's safety, we are pleased to announce that TLC WA is now heading back to face to face appointments. Therapists will be making a gradual return to the clinic and will be contacting all their clients to let them know about their ongoing therapy. Some clients that are at increased risk, should they come into contact with the coronavirus, are choosing to remain with Telehealth appointments for the foreseeable future.

The NDIA have approved the use of funds for Telehealth appointments. Please follow the link for further information for participants https://www.ndis.gov.au/coronavirus/participants-coronavirus-covid-19

Medicare and private health fund rebates are available for Telehealth appointments. These temporary items will remain in place until 30th September 2020, we are yet to be informed if ongoing Telehealth appointments will be covered after that date.

Whilst we are seeing clients at the clinic from Monday 11th May 2020 please note that all precautions remain in place, ie please remain in the car park whilst waiting for your appointment, your therapist will come out to find you. All equipment and toys need to be cleaned between appointments, therefore all appointments will finish 5 minutes early to ensure infection control procedures can be conducted. Please do not attend the clinic if you have ANY signs of illness.

Please be reassured that we will continue to support and provide services for all our clients during these difficult and challenging times. If you have any questions please either email reception@tlc-wa.com.au or call us on (08) 9301 1154 and please leave a message. We will respond to all enquiries as soon as possible.

Keep your distance, stay safe, stay well and we will all get through this together.

With best wishes,
Diana Chivers
Director