Our Values

Versatility

At TLC-WA, we strongly believe that, in order to maximise treatment outcomes, our services must be as adaptable and responsive as possible to the varying challenges faced by our clients. We approach every family’s case with an open mind, ready to listen and tailor programmes specifically to meet their needs.

Innovation

Having experienced the profound difference appropriate treatments can make in the everyday lives of our clients, we are committed to keeping abreast of the latest, innovative approaches from around the world. Our team members work collaboratively, continually updating their skills and exchanging expertise, ideas and experience to ensure our clients benefit from the most up to date and effective treatments available.

Nurture

At TLC-WA, we treat clients with a range of difficulties, ranging from mild to severe. We are sensitive to the varying needs of our clients and are committed to ensuring our services are provided in the most sensitive and caring way possible. We take the time to tune-in to the strengths and interests of each client and structure treatments tailored to their individual attributes. We maintain honest, transparent and respectful channels of communication with families and, above all, aim to make the process an enjoyable one for our clients. We find this approach maximises their engagement, therefore facilitating optimal outcomes.

Growth and Development

Across our diverse client base, we meet a variety of families, all seeking outcomes unique to them. Rather than relying on preconceived expectations of treatment outcomes, we work closely with families to prioritise their goals and structure treatments around achieving those goals. Essentially, we are about working in partnership with families and empowering each client to achieve growth and development, ultimately realising their full potential. In doing this, we also strive to evolve both as individual clinicians and as a practice, continually seeking out professional development opportunities and enhancing our services to meet the varying needs of our clients.

COVID-19 - CURRENT MEASURES IN PLACE AT TLC-WA

UPDATE EFFECTIVE 1 November 2020

TLC-WA took the difficult decision to close all face to face appointments for our clients from Tuesday 24th March 2020. This decision was made in order to protect the health of our therapists, our clients and the wider community. Given the fantastic work done by the WA community, we are pleased that TLC WA has been very successful with the ongoing provision of face to face appointments since 11 May 2020. Our team continues to ensure all equipment, toys, etc are sanitised regularly throughout the day and we have hand sanitiser available to everyone who enters the clinic.

The NDIA has extended the use of funds for Telehealth appointments. Please follow the link for further information for participants https://www.ndis.gov.au/coronavirus/participants-coronavirus-covid-19

Medicare and private health fund rebates for Telehealth appointments have also been extended beyond the original deadline of 30 September 2020. These are temporary items only, so we will let you know when this service is no longer be available.

Please note that whilst all precautions remain in place regarding infection control and to minimise the risk of community transmission, we ask that you do not attend the clinic if you, or any of your close contacts, have ANY signs of illness.

Please be reassured that we will continue to support and provide services for all our clients during these difficult and challenging times. If you have any questions please either email reception@tlc-wa.com.au or call us on (08) 9301 1154. We will respond to all enquiries as soon as possible.

Keep your distance, stay safe, stay well and we will all get through this together.

With best wishes,
Diana Chivers
Director